Oculus announced worldwide refund policy for Rift and Gear VR content

Sept. 28, 2017, 9:05 a.m. By: Pranjal Kumar

Oculus

Oculus has announced that its marketplace will now have an automated refund of games purchased on both Gear VR platform and Oculus Rift platform. This will be applicable effective immediately. The company will refund many Rift content purchased on their store if the users apply for a refund within 14 days of purchase. Oculus has also said that there is no need for a specific reason for the return of the content.

Oculus has taken this step to ensure that customers only pay for the content which they love. If customers find any content not up to their expectations then they could easily apply for a refund.

On the other hand, Gear VR has decided to follow the same policy but the users will have only three days to file for a refund. It will give the users thirty minutes of interaction time before refunds are no longer viable through an automated system.

The refund policy of both Gear VR and Oculus Rift would include apps, games and many experiences. However, content like movies, bundles, content downloaded or purchased within the app will not be the part of the refund policy. Oculus has also said that it would take at max 5 days for review, verify, and process refund requests. The amount will be credited back to the account within 7 days of the refund filing.

One thing that the users will have to keep in mind is that returns have to be made via the original device you bought the content through. It means that if you have brought the content then you will have to file for the return and anyone else cannot do it.

These new policies adopted by Oculus and Gear VR puts them on par with Steam’s refund policy (include 14 days and 2 hours trial period).

Rift Refund policy: Click Here

Image Source: The Verge